Our strict quality assessments of each unit make sure that every item we sell is exactly as described. If we say a handset is in pristine condition, the handset will be in pristine condition. These devices are in Very Good condition.The screen will have minimal cosmetic issues. There will be signs of wear and tear on the casing and rear of the device. The previous owner likely used a screen protector, but no case. The device has been fully tested to ensure it is in fully working order and has been restored to the latest operating system.